Terms and Conditions

Introduction and License

Chances operates under the license regulated by the British Columbia Lottery Corporation (BCLC). Our services include online casino games, real-money gambling, and promotional offerings to users located in Canada. By accessing our platform, you agree to comply with these Terms and Conditions, which govern your use of our services. It is your responsibility to ensure that you adhere to these rules and any applicable regulations.

Eligibility

To use the services provided by Chances, you must be at least 18 years of age. Users must verify their age and identity as part of the Know Your Customer (KYC) process. Access to our services is restricted to individuals located in jurisdictions where online gambling is legal. Users from regions where such activities are prohibited are not permitted to register or play on our platform.

Account Rules

Each user is allowed to create only one account. During the registration process, you will be required to provide accurate personal information for KYC verification purposes. You are responsible for maintaining the confidentiality of your account credentials and must take all necessary precautions to safeguard your account. Any unauthorized use or activity related to your account is your responsibility, and you may be held liable for any breach of these Terms. In cases of account misuse, we reserve the right to suspend or terminate your account.

Deposits and Withdrawals

Deposits to your account can be made using a variety of payment methods as outlined on our website. All transactions are subject to verification to comply with Anti-Money Laundering (AML) regulations. You may be required to complete KYC checks before processing withdrawals. Withdrawal requests will be processed within a reasonable timeframe, typically within five business days, though processing times may vary depending on the payment method used. All transactions are final and non-refundable, and we reserve the right to impose limits on transaction amounts.

Prohibited Activities

Chances maintains a fair gaming environment. As such, the following activities are strictly prohibited:

• Cheating or collusion in any form.
• Fraudulent activities, including the use of stolen credit cards.
• Bonus abuse or manipulation of promotional offers.
• Use of automated systems or bots to gain an unfair advantage.
• Exploitation of system errors or bugs to alter gameplay. Any violation of these rules may result in immediate account suspension or termination.

Limitation of Liability and Termination

Chances reserves the right to suspend, restrict, or permanently close any account if we suspect violations of these Terms or if required by regulatory authorities. We are not liable for any losses or damages arising from the suspension or termination of your account. This includes but is not limited to any loss of winnings, deposits, or any other financial losses. Our liability is limited to the maximum extent permitted by law.

Bonus Terms and General Promotional Conditions

Chances may offer bonuses and promotions to enhance your gaming experience. All bonuses are subject to specific terms and conditions, which will be clearly outlined at the time of the promotion. Users must comply with wagering requirements and other conditions associated with bonuses. Failure to meet these conditions may result in forfeiture of bonus funds and potential account restrictions.

Fair Play and Game Integrity Rules

Chances is committed to ensuring fair play and game integrity. All games are regularly tested and audited to ensure randomness and fairness. Users are expected to play fairly and adhere to the rules of each game. Any form of cheating or manipulation will result in immediate action against the offender.

Fraud Prevention and Security Monitoring

To protect our users and maintain the integrity of our platform, we employ advanced fraud prevention measures and security monitoring systems. All transactions and gameplay activities are monitored for suspicious behavior. Users are encouraged to report any suspicious activities they observe. We reserve the right to investigate any potential fraud or misconduct.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, we encourage users to contact our support team for assistance. We are committed to resolving complaints in a fair and timely manner. If a resolution cannot be reached, disputes may be escalated to the relevant regulatory authority in accordance with Canadian regulations.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of Canada. Any disputes arising from these Terms will be handled in accordance with Canadian law, and you agree to submit to the exclusive jurisdiction of the courts located in British Columbia.

Responsible Gambling Measures and User Protection Tools

Chances promotes responsible gambling and provides tools to help users manage their gaming activities. Users can set deposit limits, time limits, and self-exclusion periods. We encourage users to engage in responsible gaming practices and seek help if they believe they may have a gambling problem. Resources and support information are available on our website.

By using the services of Chances, you acknowledge and agree to these Terms and Conditions. It is your responsibility to review these terms regularly, as they may be updated from time to time. Continued use of the platform signifies your acceptance of any changes made to these Terms.